Terms and Conditions at Vegas Hero Casino in Canada

General rules

1.1 Please read these General Terms and Conditions prior to using our website VegasHero (hereinafter referred to as the “Website”). By using or accessing any section of the Website you agree to be legally bound by all of the following terms and conditions (hereinafter collectively referred to as the “Terms”):

• General Terms and Conditions displayed on this page;
• Privacy Notice;
• Cookie Notice;
• Specific terms of advertising campaigns, bonuses, and special promotions offered on our Website;
• Rules of particular games offered on our Website, which may be accessed through such games;
• Other terms and conditions that you may accept in order to use certain sections and services available on our Website.

1.2 In case of any discrepancy terms of advertising campaigns, Vegas Hero Casino bonuses, and special promotions shall take precedence over the other Terms.

1.3 If you do not agree to accept and abide by all of the Terms, you must not open an account or use any of the services offered through our Website. Further use of the Website will indicate your acceptance of the Terms.

1.4 This Website is licensed and regulated by virtue of the License No. ALSI-152406028-FI2 issued by the Gaming Board of Anjouan at Mutsamudu.

1.5 This Website is operated by the license holder – NovaForge LTD, incorporated in The Autonomous Island of Anjouan, Union of Comoros, registered with company number 15684 and having its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. (hereinafter referred to as the “Company”)

1.6 Mirata Services LTD, a company under the laws of Cyprus, bearing company number HE 438098 and having its registered office at Christodoulou Chatzipavlou 205, Louloupis Court, 2nd floor, flat 201, 3036, Limassol, Cyprus, provides payment management services to us, in order to enable us to process financial transactions with you. Irrespective of the above, Mirata Services LTD is not a party to the legal contract between you and us – you are contracting exclusively with the Company for provision of all services available on the Website.

1.7 The binding version of the Terms is the English version. All translations are provided for your convenience only. In the event of discrepancy between the English version of the Terms and any other language version, the English version shall prevail. By accepting the Terms, you warrant that your knowledge of English language is sufficient to fully understand the Terms.

1.8 The Company offers access to Hero Vegas Casino games only through a protected network using technology for encrypting sensitive data.

Regulatory requirements and limitations

2.1 You may use the Website’s services only if you have reached the legal age under the law applicable to you and are at least 18 (eighteen) years of age. By accepting the Terms, you warrant that you comply with the above age restrictions and you must immediately leave the Website if you have not yet reached the age of 18 (eighteen).

2.2 The Company does not provide any assurances or warranties with regards to the legality of your use of the Website, particularly in case gambling is prohibited, regulated or unregulated in your jurisdiction. It is solely your responsibility to know the laws of your country concerning online gambling and the use of the Website, at all times. Before attempting to open an account with the Website and thereafter each time before using it you must verify whether online gambling is legal in your particular jurisdiction. By using this Website, you warrant that you are legally allowed to gamble online. If at any time online gambling in your jurisdiction becomes illegal or otherwise restricted, you must immediately close your account with the Website and stop using its services.

2.3 Residents of the following countries (the “Excluded Jurisdictions”): Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including the territory of Crimea), United Kingdom, United States of America, Cote d’ivoire do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without forewarning. All such changes will be published on our Website. You must check the Terms frequently to make sure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

2.4 Apart from the aforementioned Excluded Jurisdictions, please note that some of the software providers represented at our Website prohibit customers from certain jurisdictions from placing bets or using their respective software, as listed in Section “Additional Territorial Restrictions” of these General Terms and Conditions. By accessing such software, you warrant that you are not a resident of such jurisdictions.

Your account

3.1 In order to use the full functionality of our Website you must open a personal account with the Website.

3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts”. You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

• each action performed using a Duplicate Account is considered void;
• any promotions that the Duplicate Account has participated in will be cancelled;
• any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;
• the Duplicate Account will be closed without an option to reopen it.

3.3 You must keep your login/username and password confidential and not disclose this information to third parties. You are solely responsible for any kind of action and/or transaction that are made using your account. Any party that enters your account using the correct login and password will be considered as you and any transactions will be considered as valid and made by you. We shall not be liable or responsible for third parties accessing your account or for any losses connected with the unauthorized use of your account; all such unauthorized use will be considered your own use.

3.4 You must not sell or transfer your account to any other person and you must not buy or acquire accounts of other persons. You agree that any attempt to do so shall be null and void and shall constitute a breach of these General Terms and Conditions. This restriction includes, however is not limited to, a full prohibition on the transfer of any assets of value of any kind, such as, however not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise. The prohibition of the said transfers includes, however is not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape of form.

3.5 It is forbidden to use the login and password of any other person to access the Website.

3.6 You must maintain your account details up-to-date. You must immediately let us know of any changes in your registration data.

3.7 Closure of your account: you may close your account at any time by contacting the customer service, however the below conditions apply:

• You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.
• In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided and you will be returned the last deposit amount.

3.8 Self-exclusion request: you can contact the customer service via e-mail: [email protected], and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company will make reasonable efforts to prevent the opening of new accounts but it’s ultimately your sole responsibility to make sure no other accounts are opened. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.

3.9 We reserve the right to deny opening of an account or close an existing account without prior notice or justification.

Your warranties

4.1 By opening an account on our Website and by using our Website you warrant that:

• you are acting on your own behalf;
• you are a competent and law-abiding citizen;
• you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;
• all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;
• you fully understand and accept the fact that there is a possibility of monetary loss while using our services;
• you are not using monetary funds that you have received in an illegal way or from illegal sources;
• you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website;
• the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

4.2 By opening an account on this Website, you warrant that you have never previously registered another account or received any money through an account belonging to any other person.

4.3 By opening an account on this Website, you warrant that you have provided us with true and complete information as requested in the registration form.

Verification of your age, identity, and other checks

5.1 You must provide us with all information that we may request in order to manage your account, verify your identity or the source of the funds deposited to your account. This includes (but is not limited to) properly certified ID, proof of residence, proof of ownership and transaction histories of the payment methods used, including bank or credit/debit card statements etc.

5.2 We may, at our sole and absolute discretion, use any additional procedures and means we may deem fit to verify your identity, age, residence and other circumstances (KYC), both before and after effecting deposits into your account and/or making a withdrawal.

5.3 You must provide these documents and information within 30 (thirty) days after the request is made. We reserve the right to withhold payment and/or suspend your account until you provide the documents and information we requested, and to permanently close your account if you fail to do so in time. We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification.

5.4 We may use a recognized third-parties provider to undertake the Checks on our behalf, including authorised credit reference agencies, identity verification services and/or fraud prevention software. Personal details may be provided to such third parties in accordance with our Privacy Policy.

5.5 By accepting these Terms and Conditions, you agree that we are entitled to carry out additional security checks to verify account information and activity in line with applicable regulation and our security and anti-fraud procedures, by carrying out verification via calls / phone, face verification or other such verification as is required to ensure that you are who you say you are.

Account balance, depositing and withdrawing funds

6.1 When you open an account at the Website you agree that the financial operations connected to your account will be processed directly by the Company, an operator of a payment system, and/or by a third party designated by the Company to perform this activity.

6.2 Depositing or withdrawing funds is facilitated through the payment system of your choice (among those available on the Website from time to time). Wherever possible, withdrawals are processed using the same payment method used to fund the account. You shall use the payment system services available on the Website in accordance with the rules of use imposed by the respective providers of such services.

6.3 The account balance is not a bank balance and therefore cannot be subject to insurance, asset-backing or guarantees of any other kind. A deposit or an active balance does not earn any interest.

6.4 By making a deposit, you grant the Company the permission to debit from your balance any fines or dues in connection to your activity, as provided by the Terms or the applicable law. You also agree to avoid charging back the deposited funds, annulling the deposits, and agree to compensate the Company for the costs associated with the chargebacks and recalls.

6.5 The Company reserves the right to define the minimum and maximum sums of the deposit to the account at its discretion.

6.6 Refund policy

6.6.1 You acknowledge and agree that the Company generally offers no refunds of the funds deposited to your account. However, we may consider a refund in exceptional circumstances, including technical problems with our Website or the payment instruments.

6.6.2 No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

6.6.3 To be considered for a refund, you must contact our customer support within 24 (twenty- four) hours of the transaction in question. We will endeavor to respond to your request within 10 (ten) business days. For the avoidance of doubt, all refunds are always at our sole and absolute discretion.

6.6.4 We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction. You agree to provide, in case We demand, your Identity Document (Passport, Driving Licence, Identity Card) and any Proof of Address you may provide (Utility Bill, Bank Statement, Rental Agreement etc.),also, Verification of your Payment Method Ownership may be required. If such documentation is not provided within thirty (30) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.

6.6.5 If you were funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made.

6.6.6 If any credit card purchases are considered to carry an unacceptable risk for security or legal reasons either by our credit card processors or by our KYC Department, the Casino will initiate refunds for all such transactions back to the credit card, and notify all the appropriate authorities and parties.

6.6.7 In all cases when we perform a refund, all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.

6.7 You can withdraw any winnings from your account by submitting a valid withdrawal request. We will process all such requests in accordance with our withdrawals rules as described in the Terms.

6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

6.9 You agree that the Company reserves the right to cancel any withdrawal in the event of you being suspected of fraud, collusion or illegal activity.

6.10 The Company will attempt to satisfy your wishes in terms of payment method, however, the use of payment method you prefer could not be guaranteed. Therefore, the Company may work through and perform payments using payment systems that differ from the one you requested to be used for processing your withdrawal.

6.11 All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

		Level 1	Level 2	Level 3	Level 4	Level 5
CAD	Per day / Month	750 / 10 500	750 / 15 000	1 200 / 18 000	1 500 / 23 000	2 300 / 30 000

6.12 The customer’s VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn’t been actively placing bets for a month is automatically lowered to the lowest level.

6.13 At any time, a customer may have a maximum of 3 (three) pending withdrawals on the account.

6.14 The Company reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the withdrawal method, your account level or other relevant factors.

6.15 Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made and/or 3 (three) business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed, as outlined in the Terms. Financial department agents process requests for withdrawing monetary funds from 6 AM to 5 PM GMT, Monday-Friday. You consent that you are familiar and agree with the timetable of withdrawing funds. After the financial department has worked through the request to transfer funds, any further delays in processing payments are not the Company’s responsibility.

6.16 The Company may delay processing of your withdrawal request to perform checks of your identity, account balance, source of funds and of your compliance with the Terms. In such cases, the Company may start and/or take part in and/or help in the investigation of the circumstances and you agree to provide support and assistance in any such investigation. The Company reserves the right to postpone performing any payments or providing the sum of the winnings until all verification procedures and checks outlined in the Terms are successfully completed.

6.17 The Company keeps customer funds separate from its own funds in dedicated client bank accounts. This set-up ensures that funds held in customers` accounts are kept secure in case of insolvency. Consequently, in the event of our insolvency, your funds are protected and shall be returned to you.

6.18 If an Account Holder does not log into his Account for a period of 180 (one hundred eighty) days, the Account will be considered as ‘Inactive Account’. Each Month we may charge 5 (five) EUR or equivalent in your account currency as an administration fee while the Account remains Inactive. We have the right to change the monthly administrative fee on our own discretion without notice. If the Account balance is less than 5 (five) EUR or equivalent in your account currency, the entire amount will be charged. When the balance reaches zero, no more administrative fees shall apply.

6.19 In case of software malfunctions, erroneous financial transactions, etc., the Company has the right to write off incorrectly accrued funds from the customer’s accounts, and also undertakes to refund all amounts incorrectly written off or not accrued due to technical problems to customers’ accounts during 30 (thirty) days from the time such failure has been detected.

6.20 In case the Company has mistakenly (due to a technical error in the winnings table, an error caused by a human factor or a different kind of error) replenished the customer’s account with funds that do not belong to him, then this amount will be considered the property of the Company and will be deducted from the customer’s account. If a customer withdraws funds that do not belong to him before the error was noticed, then the mistakenly paid amount (without prejudice to the legal means and actions of the customer) will be considered as a customer’s debt to the Company. In the event of an inaccurate replenishment of the balance, the customer must immediately notify the Company via e-mail.

6.21 Transfer of funds between customers in any form is strictly prohibited. The Company reserves the right to block all the accounts involved in transfers, deduct any winnings and report such activity to the relevant authorities.

6.22 At any point in time, the Company is authorized to write off the positive balance in your account balance to credit the amount you owe to the Company.

6.23 You assume full responsibility for paying all taxes, collections and other expenditures associated with any win from using the Website services. You agree to compensate the Company for all expenses or losses that the Company may incur as a result of any liability or requirement presented to us by a government body due to requirements to withhold or pay taxes or similar requirements in connection to your withdrawal request or income

Bonuses and promotions

7.1 From time to time we may offer promotional incentives to our customers, such as bonus funds, free spins, loyalty points and/or other special offers (referred to in these General Terms and Conditions as “bonuses” or “promotions”). Some promotions require you to make a deposit (the “associated deposit”) of a defined minimum amount in order to be eligible for the same. You understand and agree that such promotions have their own terms and conditions, in addition to these General Terms and Conditions. These are listed in the relevant sections of the Website. In case issues arise about the conditions of these promotions, bonuses and special offers, the relevant terms and conditions of the promotion in question will prevail over these General Terms and Conditions.

7.2 Any bonus offer is limited to one per person, family, household address, telephone number, personal or shared computer (e.g. school, public library or workplace) and personal or shared IP address.

7.3 We reserve the right to deny a bonus to any customer, reject bonuses of any kind, cancel participation in any promotion, as well as permanently or temporarily ban any customer or a group of customers from the promotion program of the Website at our sole and absolute discretion. In the event of any dispute regarding our promotions (including, without limitation, eligibility, use, abuse, fair play, calculation of winnings and wagering requirements) Company’s decision shall be final and non-negotiable.

7.4 Residents of any of the Excluded Jurisdictions are not permitted to register or take advantage of any promotion.

7.5 All promotions are restricted for residents of Armenia, Tvegasherosia, Bosnia And Herzegovina, Indonesia, Georgia, Malaysia.

7.6 All our bonuses have a wagering requirement, meaning you must bet a certain amount before you can withdraw your winnings. This requirement is expressed as a multiplier applicable to the bonus amount, the bonus amount and the associated deposit amount, or the amount of winnings derived from such promotion (depending on the terms of the promotion in question). By way of example, a wagering requirement of x5 (five) means that you must bet the equivalent of five times the respective amount. Wagering requirements applicable to each promotion are listed it the relevant sections of the Website dedicated to such promotion, and in the Terms.

7.7 Different games contribute a different percentage towards the wagering requirements:

Categories	Contribution
Slots* (except the ones listed below), Bingo, Scratch Cards and Keno	100%
All Live Games	10%
All Table and Card games	10%
Video poker	10%
Plinko	10%
Jackpot Slots	Not available for play with bonus funds

7.8 Special Games contribute with 50% of the bets towards the wagering requirement. The Special Games List is: Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly.

7.9 Excluded Games contribute 0% of the bets towards the wagering requirement. The Excluded Games List is: Book of Sun Multichance, Jack and the Beanstalk, Starburst XXXtreme, Leprechaun Riches, Sticky Bandits, Goldilocks, Sakura Fortune, Dead or Alive, Dead or Alive 2, Joker Pro, Muay Thai Champion, To Mars and Beyond, Coin Miner, Spaceman, Mines, Plinko, Hi Lo, Mining Madness, Banca Francesa, Skyliner, Mines (Pascal).

7.11 You will first wager your Real Money Balance. Once the Real Money Balance is fully wagered, you will start wagering your Bonus Balance.

7.12 Wagering requirement has to be met within 10 (ten) days for casino bonuses and 30 (thirty) days for sports bonuses after the bonus is received. Once this period has expired, the available bonus and any winnings derived therefrom will be voided.

7.13 Customers attempting to withdraw funds before the wagering requirements are met will have their bonus balance and all winnings derived therefrom voided.

7.14 Once the full wagering requirement is met, the respective bonus funds and any derived winnings will be released in the real money wallet and will be available to withdraw according to our withdrawal rules.

7.15 If you register and receive no-deposit free spins upon registration, you agree to have your winnings from this promotion capped at 80 (eighty) EUR or equivalent in your account currency, in addition to the wagering requirement of x40 (forty) on the derived winnings.

7.16 Any no-deposit casino bonus has wagering requirements of x40 (forty). Any such bonus has a maximum withdrawal limit of x5 (five) the bonus amount received. For example, a 20 (twenty) EUR or equivalent in your account currency no-deposit bonus will have a maximum withdrawal limit of EUR 100 (one hundred). Any winnings above 100 (one hundred) EUR or equivalent in your account currency will not be eligible for withdrawal and will be voided and removed from the account balance at the withdrawal stage.

7.17 All withdrawals made will be subject to audit and game play review, as well as account verification process.

7.18 Our bonuses are intended for entertainment purposes only. If the bonus or deposit are not used as intended (for casual betting and playing), we will deem such actions a violation of the Terms.

7.19 It is strictly prohibited to engage in any promotion abuse. This includes, but is not limited to:

• -any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 (twenty-four) or more of the 37 (thirty-seven) vegasheroque spots on the table);
• -placing individual bet amounts greater than 5 (five) EUR before wagering is met;
• -moving from low weighted or un-weighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
• -from high risk betting to low risk betting after a big win, for the purposes of clearing wagering requirements;
• -two-tier betting;
• -playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards – for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit;
• -other strategies, taking advantage of any software, bug or failure, or participating in any form of activity that we, in our sole and absolute discretion, deem to be abusive.

7.20 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions.